> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vaero.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Get help and support for the Vaero API

## Need Help?

We're here to help you get the most out of Vaero. Whether you have questions about getting started, need technical assistance, or want to provide feedback, our support team is ready to assist.

## Contact Support

For all support inquiries, please reach out to us at:

**Email:** [hello@vaero.co](mailto:hello@vaero.co)

Our team typically responds to support requests within 24 hours during business days.

## What to Include in Your Support Request

To help us assist you more quickly, please include the following information when contacting support:

* **Clear description** of your issue or question
* **Steps to reproduce** the problem (if applicable)
* **API endpoint** you're working with
* **Error messages** or response codes you're seeing
* **Your use case** and what you're trying to achieve

## Common Topics

Our support team can help with:

* API integration and authentication
* File upload and formatting questions
* Fine-tuning job configuration
* Style transformation parameters
* Billing and account questions
* Best practices and optimization

## Response Times

* **General inquiries:** Within 24 hours
* **Technical issues:** Within 24 hours
* **Urgent issues:** We'll prioritize based on the severity

## Additional Resources

Before reaching out, you might find answers in our documentation:

* [Getting Started Guide](/introduction)
* [API Reference](/api-reference)
* [Features Overview](/features/files)

We're committed to providing excellent support and helping you succeed with Vaero!